Shipping
Is Shipping Free?
Yes, on all orders worldwide.
Express shipping is available for an additional $23.
When can I expect to receive my CushiFix order?
We are working closely with our external partners and carriers to ensure your CushiFix orders can reach you as quickly as possible.
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9am ET are processed the next business day). Then one of our carriers takes it from there.
See below for the most up-to-date information:
Estimated Shipping Time
- Australia: 7-14 business days
- United States: 5-8 business days
- Canada: 3-10 business days
- United Kingdom: 7-14 business days
- Europe: 7-14 business days
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to the sender (CushiFix) at the customers expense. For custom products we do not accept returns, so the customer will be contacted and requested to provide a correct address for the reshipment. The customer will be liable to pay the additional incurred shipping cost.
Items Not Received But Tracking Shows Delivered
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. The shipping company will only mark the package as delivered once they deliver it to the address you provided. If your order is marked as delivered and you didn't receive it, we suggest checking your mailbox or contacting your local post office.
You will receive a shipment confirmation email when your order is shipped with tracking information.
Please also note that the delivery date estimate on the product page is only an estimate based on the average delivery speed to your country. It is therefore not guaranteed.